Bbar

Stopped by to grab a quick bite. Absolutely delicious!
May 1st, 2023

On the 3rd April I booked the fish and chip afternoon tea for my mums birthday present on 29th April. Arrived at the time booked (14:30) on 29th April to be greeted by a man asking if we had booked drinks or food. I overheard him saying to others it was a 40 minute wait for food, however as we had already pre booked the afternoon tea and was not told about this wait I assumed it did not necessarily apply to us. We were seated and served our tea/coffee and asked if we was having the classic or fish and chip afternoon tea (even though this was already on my booking along with a note saying it was my mums birthday). After about half an hour the same gentleman approached us asking if we would like a complimentary drink as we had been waiting for some time, or if we would like to cancel the order. We accepted the drink and both enjoyed a cocktail. Half an hour later (15:30 at this time) we still hadnt been served the food to our tea. Baring in mind it is cakes, scones and a few chips and fish goujons you would not expect this to take an hour to put together, baring in mind others were eating their food having arrived after us. When we asked again where the food had got to we were assure it would be 5 minutes. 10 minutes passed (1 hour and 10 minutes) after arriving at the venue and we still were waiting our food. At this point we chose to leave the venue we informed the gentleman, whose reply was fair enough and we left. As we left the venue we noticed others eating full portions of fish and chips who arrived at the bar after us. This is totally unacceptable customer service, baring in mind I had pre booked this so the kitchen should have been made aware of our booking. The cocktails were only a small gesture in the grand scheme of things. It was clear that the staff did not care about losing custom by the attitude they gave. I was extremely disappointed and it ruined my mums birthday. I would not recommend.
Apr 27th, 2023

Apr 26th, 2023

Nice atmosphere, great service, good selection of drinks, food and beer
Apr 22nd, 2023

Apr 22nd, 2023