United Kingdom Business Directory

      Transport Focus

      ( 4 Reviews )

      Transport Focus
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 9:00 AM
      Thursday:
      9:00 AM - 9:00 AM
      Friday:
      9:00 AM - 9:00 AM
      Saturday:
      Closed
      Sunday:
      Closed
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      2.5 - (4 reviews)
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      0
      1
      0
      2
      Read Our 4 Reviews

      Chamber Rating

      2.5 - (4 reviews)
      1
      0
      1
      0
      2
      › ‹
      • L2 2

        This goes back a few years now, but Transport Focus did help me once get money for a hotel stay out of Arriva Trains Wales. However I never got an apology or an explanation of the blatant lies ATW had included in their previous responses.
        Apr 12th, 2022

      • Mitros Tziavaras (Mitros1973)


        Jul 8th, 2021

      • peter lawson

        I've read just a few reviews ref Transport Focus, all of them extremely negative. In contrast, my experience has been the opposite. The Trainline appear to hide behind a Customer Relations dept that relies on agents who don't listen to the customer's problem, don't understand the problem, are unable to articulate a response in writing and who offer no way of escalating a complaint. My demand for a refund on tickets purchased just before the March lockdown was simply refused. Transport Focus, on the other hand, listened, understood, approached The Trainline on my behalf and gained a refund within around 10 days. As far as I'm concerned, based on this one experience, they deserve 5 stars.
        Oct 22nd, 2020

      • Sue Johnson

        Agree with the comments below. They are very cosy with the train companies and not accountable. They don't even have a complaints policy as they think they don't need one. Yet you have to chase and chase them for a response.
        Feb 23rd, 2019

      • Toby Miller

        Complaints should be sent to the ombudsman. Transport focus will simply ask the transport provider to reconsider. When the inevitable happens and there is no change in response, transport focus has no power to do anything. Don't waste your time, and go to the ombudsman instead.
        Jul 23rd, 2018

      Read Our 4 Reviews

      About
      Transport Focus

      Transport Focus is located at 86 Petty France in St James's, England SW1H 9EA. Transport Focus can be contacted via phone at (300) 123-2350 for pricing, hours and directions.

      Contact Info

      •   (300) 123-2350

      Questions & Answers

      Q What is the phone number for Transport Focus?

      A The phone number for Transport Focus is: (300) 123-2350.

      Q Where is Transport Focus located?

      A Transport Focus is located at 86 Petty France, St James's, eng SW1H 9EA

      Q What is the internet address for Transport Focus?

      A The website (URL) for Transport Focus is: https://www.transportfocus.org.uk/

      Q What days are Transport Focus open?

      A Transport Focus is open:
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 9:00 AM
      Thursday: 9:00 AM - 9:00 AM
      Friday: 9:00 AM - 9:00 AM
      Saturday: Closed
      Sunday: Closed

      Q How is Transport Focus rated?

      A Transport Focus has a 2.5 Star Rating from 4 reviewers.

      Hours

      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 9:00 AM
      Thursday:
      9:00 AM - 9:00 AM
      Friday:
      9:00 AM - 9:00 AM
      Saturday:
      Closed
      Sunday:
      Closed

      Ratings and Reviews
      Transport Focus

      Overall Rating

      Overall Rating
      ( 4 Reviews )
      1
      0
      1
      0
      2
      Write a Review

      L2 2 on Google

      image This goes back a few years now, but Transport Focus did help me once get money for a hotel stay out of Arriva Trains Wales. However I never got an apology or an explanation of the blatant lies ATW had included in their previous responses.

      Mitros Tziavaras (Mitros1973) on Google

      image

      peter lawson on Google

      image I've read just a few reviews ref Transport Focus, all of them extremely negative.
      In contrast, my experience has been the opposite.
      The Trainline appear to hide behind a Customer Relations dept that relies on agents who don't listen to the customer's problem, don't understand the problem, are unable to articulate a response in writing and who offer no way of escalating a complaint. My demand for a refund on tickets purchased just before the March lockdown was simply refused.
      Transport Focus, on the other hand, listened, understood, approached The Trainline on my behalf and gained a refund within around 10 days.
      As far as I'm concerned, based on this one experience, they deserve 5 stars.

      Sue Johnson on Google

      image Agree with the comments below. They are very cosy with the train companies and not accountable. They don't even have a complaints policy as they think they don't need one. Yet you have to chase and chase them for a response.

      Toby Miller on Google

      image Complaints should be sent to the ombudsman. Transport focus will simply ask the transport provider to reconsider. When the inevitable happens and there is no change in response, transport focus has no power to do anything. Don't waste your time, and go to the ombudsman instead.

      Overall Rating

      Overall Rating
      ( 4 Reviews )
      1
      0
      1
      0
      2

      Write a Review

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