SHIBUYA SOHO

Had a very bad experience tonight at SHIBUYA soho . Honestly speaking, I felt so stressful during my whole desert experience. Dessert and coffee was good though! What a shame! Manager with the glasses was extremely rude this evening. He did not inform us that we had to place an order before able to sit at the table. Standed waiting for 5+ minutes and then the rude manager shouting at me explaining this. I ordered my cake straight away at cake counter and asked the staff, Ziggy, what coffee would complement my cake , The manager with the glasses shouted at me again and told me should not ask (Ziggy), I should ask the cashier, (Tommy) instead. The voice tone is like military leader order. What on earth is going on ?As a customer, I felt so unwelcome by him. Why he treated customer like that ? Unbelievable as a customer to spend money in this shop. What have I done to deserve this rude manner? Seriously, this cafe manager with the glasses looks like he wanna hit me , that kind of attitude if I dunn obey what he said I'm not sure if I wanna go back! HOPE THE OWNER OF SHIBUYA SOHO CAN DO SOMETHING ON CUSTOMER SERVICE TRAINING
May 1st, 2023

I first found Shibuya Soho through a viral TikTok and thanks to the warm customer service, Ive become a regular over the last 6 months - always stopping by a couple of times a week. Food is always super tasty, desserts are always delightful! I recommend this place to my closest friends and to any curious diners too. Special thanks to Ku and SJ here who lead a welcoming and hardworking team! :)
May 2nd, 2023

I work nearby and love stopping here to get a coffee or a quick snack. All the staff are super friendly and helpful despite how busy it can get. Shout-out to Ku who serves me most of the time!
May 2nd, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
May 2nd, 2023

(Translated by Google) I only tried the crofel and it was very tasty, but the place is bad for crowding and the reception is cold, but it is worth visiting again for the crofel (Original)
May 2nd, 2023