Getsafe

Awful insurance company, awful customer service dont care about the customer. Refuse to refund me the eight months that I have paid for claiming its their right it to keep it.
May 1st, 2023

If i could mark getsafe zero i would. I wish I had read the reviews before I had taken out a policy. My policy ran out i informed them I was moving house and would not be renewing my police I am now bombarded with emails demanding money for not renewing my policy. Terrible company.
Apr 23rd, 2023

Ive been trying the last four months for them to pay up for a claim. They are now saying Im not covered under the policy which is a lie as I had an emergency. Im not renewing this pointless company. Bad service, cant reach anyone via the phone, left holding on for over an hour to speak to someone. The App and email is useless.
Apr 18th, 2023

I am unhappy with the fact that they only open from 9-5pm. It makes it very hard to find time to discuss and get approval for claims. Everything is just so slow! I tried to use the Home Emergency element of the claim as had a big leak from a shower pump, called Thursday night and "out of hours" can only take down details but can't do anything else. Friday morning I have to chase them up and they send me a plumber at 7pm. He then has to wait until Monday for approval of the materials of the job. On Monday they forget about the job so I start calling all 3 different departments that deal with such claims at 4.30pm. They put me on hold a few times and eventually hang up on me when it gets to 5pm - so I have to wait until tomorrow to even get an answer - it's so much more efficient to pay your own plumber who doesn't need "authorisation." In terms of the policy cost, it's cheap and coverage seems to be equivalent to other similar insurers, although I've never made an actual claim on the policy.
Apr 22nd, 2023

Stay out off this company, cancelled my insurance when we made claim, dodgy company, don't wana pay you out when it's emergency. NOT RECOMMENDED unprofessional staff.
Apr 18th, 2023