Yol Ice Cream - Shaftesbury Avenue

(Translated by Google) It is a trap (Original) Es una trampa
Apr 30th, 2023

Good bubble waffles and boba, the waiters are nice.
Apr 24th, 2023

Sooooo nice Thank you Chapol
Apr 20th, 2023

Apr 18th, 2023

Previously, I sent two emails to Yole's Customer Service requesting them to send me a full list of ingredients for their frozen yogurt as I have many allergies and sensitivities but they just ignored my emails and I received no reply. Today I visited this shop. I asked the shop assistant whether she has a full list of ingredients for their frozen yogurt as I have many allergies and sensitivities but she simply replied 'No'. Anyway, I ordered frozen yogurt in a cup without any toppings. Immediately I felt that it tasted very strange ... I could taste some bitter particles, which was very unpleasant and to be very honest, almost 'disgusting'. I realise if this product contains no sugar, it's likely to contain some kinds of artificial sweeteners. What other nasties are included in the ingredients - I don't know. Soon after I ate the frozen yogurt, I felt very nauseous and ended up vomiting (a true story). Now I can only assume that they could not send me a full list of ingredients because their products contain many synthetic and harmful ingredients. You should be careful with their products if you also have allergies and sensitivities. --------------------------------------- a follow-up review (ZERO Star) After I left a one star review on Yole here as above, Head of Yole UK, Mr Kashif Yousaf, replied here and requested me to contact him directly via his email address so that he could provide me with the information I required. My first email to him was ignored. He did reply to my second email saying: If you can kindly let us know what your allergens are then we can advise you further if our product contains any allergens that may impact yourself. Precisely as requested, I sent him a specific and detailed list of ingredients that cause me allergic reactions asking him to let me know if their products contain any of these ingredients but again my email was ignored and I received NO REPLY! He did not honour his promise! Why did he even ask me to send him what ingredients cause me allergic reactions if he has no intention to reply and provide me with the information as he promised? I feel totally ridiculed! What kind of dodgy company is this? They demonstrated to me that they dont care about the safety of the products they sell and whether they cause any serious harm or damage to their customers.
May 3rd, 2023