West End Apartments

Terrible communication with the property - did not respond to my cancellation e-mail, then had the nerve to PRE-CHARGE , before my date of arrival, as if they KNEW I wouldn't be coming and how would they have known that? Because they got my e-mail and won't fess up!! Will not refund ANY monies, they did offer a script for a future stay...seriously? Like I might stay with them after this fiasco? Nothing like taking advantage of people during the Covid-19 crisis!!
Dec 27th, 2019

Oct 4th, 2019

Jul 25th, 2019

Mar 11th, 2019

(Translated by Google) I booked my stay in West End on a platform. I had to leave for 4 days at the beginning of December 2021. Due to COVID and the latest regulations imposed by the United Kingdom at the beginning of last week, I had to cancel my stay with regret. The establishment did not want to reimburse me. I could have understood that he does not reimburse the full amount because they are not guilty of the situation but they did not want to make a move, or even reimburse half of the stay. In addition to being very disappointed not to be able to go to London, it's more than 800 euros lost just with the accommodation. I do not judge the quality of the services which may be perfect, I simply warn you about the methods of cancellations / refunds if this should ever happen to another client. (Original) J'ai rserv mon sjour West End sur une plateforme. Je devais partir 4 jours dbut dcembre 2021. En raison du COVID et des dernires rglementations imposs par le royaume-uni en dbut de semaine dernire, j'ai du annuler mon sjour regret. L' tablissement n'a pas voulu me rembourser. J'aurais pu comprendre qu'il ne rembourse pas l'intgralit de la somme car ils ne sont pas coupables de la situation mais ils n'ont pas voulu faire de geste, ni mme rembours la moiti du sjour. En plus d'tre trs due de ne pas pouvoir me rendre Londres, c'est plus de 800 euros perdus juste avec le logement. Je ne juge pas la qualit des prestations qui sont peut tre parfaites, je vous met en garde simplement sur les modes d'annulations/ remboursement si jamais cela devait arriv un autre client.
Mar 20th, 2022