Pearson VUE

worse customer service, they canceled my exam because I moved to grab a glass of lemonade...they don't answer when calling
Apr 15th, 2023

Mar 16th, 2023

Very, very poor experience. Issues with the exam which caused a fail after only 9 questions. Very poor customer support. Promises made but no action, intrusive support security questions. No resolution after 23 days (and still going) with support only giving insincere platitudes without actually supporting anything. I would not recommend this company for taking an exam and strongly advise any test centers not to take on Pearson's business.
Mar 4th, 2023

Where they do Royal College Exams. Unfortunately they would not try to improve after reading your complaints - because there is a no complaints culture in the UK. Very british way of solving issues
Feb 17th, 2023

Worst customer service in my life. It is not only that they revoked my exams for what they called connectivity issues, after a long period of preparation and after wasting my day. During this process they were unimaginably inefficient and amateur. They took 1:10 to keep disconnecting and reconnecting me, delaying my start time and finally, declaring unable to establish a stable connection. But the worst part is the customer support. Extreme filtering menus and assistants speaking incomprehensible awful English, taking ages to make a simple identification and to process a case. I needed myriads of times to ask them to repeat what they said. After 20' of notorious inefficiency and childish inadequacy they managed to identify me and tell me that I will receive an email with further instructions. Not to mention that the assistant was working from their home with repair works in the background going on and their kid screaming. Yes, that was the level of decay. It goes without saying that one week later I have received nothing. I repeated the process with the same unprecedented success. Bravo Pearson to outsource crucial operations to places that can barely speak English and offer such a high monumental level of services.
Nov 10th, 2022