Drummonds

Lovely bank and wonderful old school service. Ive banked here for 20 years now and am grateful this local branch (which is also quite beautiful and a historical landmark) remains open for many years to come.
Aug 3rd, 2021

4 pay in cheques lost recently. 4 out of 4 "lost" with PO proof of sending. No customer direct contact in the 30 years I have been a client. No management or offering of any "deals". No customer service at all. Never had a call about my account and where Drummonds can help ... in 30 years. I wonder whether I will get a response to this post? Been a client for over 40 years when started with Coutts....
May 2nd, 2023

Sep 1st, 2022

What a fabulous bank, I've had an account here for over forty years and it really is special! Staff are great and the modern revamp makes it an oasis in the maelstrom that is outside around the Mall and Trafalgar Square.
May 25th, 2022

Had a dealing with one of their employees trying to sell me bonds. Was exceptionally persistent and wouldn't take no for an answer. After missing about 10 calls whilst I was at work (no voicemail left) I blocked the number, which was somehow still able to call. After several more calls I reported it to my mobile provider. The employee then called to confront me on a different blocked number. If this is a scammer I'll absolutely remove the negative review, but if legitimate then I'm appalled by this customer harassment.
Sep 10th, 2021