Cadge

Cadge so very nearly ruined my wedding. A week before, on a Tuesday, all the suits turned up minus two pairs of trousers. They promised they'd arrive on the Monday but they didn't. When asked how long it would be until they arrived they said 'how long is a piece of string'. One pair of trousers then arrived on Tuesday but my father's (the father of the bride!) Trousers were still missing. The owner or manager dropped the pair of trousers that arrived on the Tuesday off at our house and told us that there was a pandemic and there was nothing more they could do. This is totally unacceptable to be honest as we are now living in 'the new normal'. Last year this would have been an acceptable excuse but not now. The owner/manager said 'he would drive to Telford to pick up the missing trousers if he had to. He didn't want to but he would do it if necessary'. It was like he wanted me to be grateful that he was doing what was necessary to avoid a breech of contract. My father's trousers did arrive the day before but due to setting up the venue we didn't know they actually fit until 5pm which was when he had time to try them on. Overall I am so disappointed with Cadge. Terrible customer service. No compassion and, just a word of warning, they said they were doing 'everything they could' which suggests this could happen again.
Apr 4th, 2022

Apr 7th, 2023

Suit hire fitting for my daughter's prom. Sharon was fantastic. She put us at ease, she was very knowledgeable and patient. We are looking forward to picking up the waistcoat and trousers.
Jun 17th, 2022

We hired 7 suits from Westbrook Formal Hire for our wedding in August. A truly knowledgeable and professional service. Sharon was fantastic and put up with our indecision about waistcoats. Would highly recommend!
Feb 27th, 2022

Went in to buy suit for sons first day of teacher training and the gentlemen was very helpful and knowledgeable. Managed to get a really good quality suit on sale and left really happy
Aug 20th, 2021