mydentist, The Broadway, St Ives

Just had a check up and x.rays taken. Made another appointment for a clean and a small filling. Dentist and assistant very nice and polite.
Apr 24th, 2023

Apr 20th, 2023

I had booked an appointment and on the day of my appointment, i was checked into their system and was asked to wait in reception for my turn to see the dentist. However, half an hour later, I was informed that no appointments were available, despite my advance booking. I was turned away from the surgery, which was very unprofessional of the staff. I complained to the manager, but they seemed to be covering for each other. The staff working there are unprofessional and poorly trained, so I suggest avoiding them if possible. I am giving one star, but I wish I could give less.
Apr 13th, 2023

My practice for five years. Dr Douras is one of the most calm, kind and efficient dentists I've known, his 30+ years of experience is clearly evident as is his ability to manage complex patients - after some terrible luck during the lockdown I had almost monthly appointments for over a year. Everything about going to a dentist is particularly awful for the neurodiverse yet he prevents it being a terrible experience with reassurance, patience and, crucially, clear instructions! Although the use of unnecessary anaesthetic is rightly minimised pain is always well managed with additional analgesia on request if required. This is all of course achieved with the support of some excellent, professional dental nurses. I really appreciate the absence of 'upsellling' - if I could afford a hygienist or implants I probably would. As I can't it's irrelevant and a pointless, demeaning waste of time, a decent dentist understands their patient's circumstances and makes a treatment plan accordingly. I've lost teeth I might have kept for longer with more money but that's life. An extraction beats an infection every time and is only done once everything else has failed. The rest of the practice staff have always been excellent even if things were a bit fractious when NHS appointments finally resumed. The practice have, at their discretion, committed to maintaining the registrations of existing NHS patients who stay active, book checkups and don't miss appointments which is a great relief in the current climate. I've even known them to be sympathetic to the occasional appointment mix-up, some people live chaotic lives. They still deserve teeth. Sadly as of April 2023 they are still unable to take on new adult NHS patients. This is reflected across the country and the result of successive governments failing to invest, not individual dentists who on the whole want nothing more than to provide the best care to all their patients, something the current contract is making impossible and the reason this remains a five star review - the 'system' gets none! Decent teeth only for those able to pay (twice!) is a slippery, dangerous slope now being seen with GPs, across the NHS as a whole and unacceptable in a wealthy, developed country. It hasn't always been like this, vote for change before it's too late.
Apr 15th, 2023

Perfect service from arrival to being seen. Have been attending this practice for over 23 years. Highly recommended
Apr 2nd, 2023