Richardsons Cycles (St Ives)

NOT RECOMMEND!!! Bike has more faults after service then before. I brought my bike around a month ago and decided to go with the silver service. In total it was 200 (with new cassette and chain). On the day I picked up the bike I noticed one cable is kinked/falling out from a fitting, I came back and I was told they didn't do cables as I said I don't need new handlebar tape but cable was in miserable state(shame they didn't mention tape=cable). After first ride I heard something was ratling- the rear hub had untightened cones which made wheel loose by 5cm!!! Luckily it didn't kill me. When I came back with this they said it is not their fault (week after service where they where asked to fix it as it was 1mm loose they managed to make it 50times worse). Few rides later crank started to make noises (probably bearing has been broken) and today crank arm has fell off!!! Too many coincidence after one service
May 2nd, 2023

Very friendly service, knowledgeable, and really helpful. Definitely will go back to get a buy my bicycle.
Apr 14th, 2023

Not a professional service. Lacking customer skills, standoffish and just grumbling at me rather than engaging. No chat about my bicycle and work done, no book stamped despite me giving them it. I came here after previous bike shop issues. Guess you need to live in the USA for customer service. Shame. I will have to try further afield rather than support local businesses. I tried.
Feb 25th, 2023

Excellent service from the St Ives store from knowledgeable staff - Mark, Steve, Kev and David. We've bought or replaced four cycles from the store over four years and the team ensured our requirements were met. When a part failure occurred the problem was quickly and pleasantly resolved. I would strongly recommend the shop.
Feb 13th, 2023

Worse service ever. They fixed one problem and broke the bike in another place. Very upsetting and frustrating. Stay away.
Dec 2nd, 2022