Steve Caunce ltd

( 3 Reviews )

Markfield Cres
St Helens, eng WA11 9LA

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Chamber Rating

1.0 - (3 reviews)

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Chamber Rating

1.0 - (3 reviews)

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Callwood Properties
Had a service contract with Steve Caunce LTD for a number of years, its usually the case when everything is fine there is nothing to report however this one incident left a bitter taste and we stopped using the company immediately. Thought we needed to report this for others S. C LTD has serviced our foul pump station for a number of years, on this occasion the engineer on site said you've got a small leak on one of the pumps and its an easy fix otherwise running perfectly fine as is. Received and accepted the quotation to remove the pump and investigate back at there workshop. To our horror this minor leak turned into full blown pump replacement job!! We asked if the pump can be put back and left running until it genuinely gives up but due to there "Health and Safety" rules they refused. This left us in a bit of a panic as we only had one pump running the foul station. To add insult they sent a repair only quote for 6.7K and a replacement cost of 14.5K. We decided not to be pressured and looked for other quotations and found that to replace the Pump with a top of the range flyGt pump only costs 5.5K. Crazy difference. I read on one of the reviews the the engineers are told to up sell a cheap service and then sting you on the back end. Moral of the Story: DO NOT TAKE THEIR ENGINEER COMMENTS AT FACE VALUE and be prepared to pay over market prices
Feb 4th, 2022
Gareth Reece
Critical: Professionalism
Jan 12th, 2022
keith ellis
Critical: Professionalism
Jan 7th, 2022

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About
^{Steve Caunce ltd}

Steve Caunce ltd is located at Markfield Cres in St Helens, England WA11 9LA. Steve Caunce ltd can be contacted via phone at for pricing, hours and directions.

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Q Where is Steve Caunce ltd located?

A Steve Caunce ltd is located at Markfield Cres, St Helens, eng WA11 9LA

Q How is Steve Caunce ltd rated?

A Steve Caunce ltd has a 1.0 Star Rating from 3 reviewers.

Ratings and Reviews
^{Steve Caunce ltd}

Overall Rating

( 3 Reviews )

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Callwood Properties _{on Google}

Feb 4th, 2022

Had a service contract with Steve Caunce LTD for a number of years, its usually the case when everything is fine there is nothing to report however this one incident left a bitter taste and we stopped using the company immediately. Thought we needed to report this for others
S. C LTD has serviced our foul pump station for a number of years, on this occasion the engineer on site said you've got a small leak on one of the pumps and its an easy fix otherwise running perfectly fine as is. Received and accepted the quotation to remove the pump and investigate back at there workshop. To our horror this minor leak turned into full blown pump replacement job!! We asked if the pump can be put back and left running until it genuinely gives up but due to there "Health and Safety" rules they refused. This left us in a bit of a panic as we only had one pump running the foul station.
To add insult they sent a repair only quote for 6.7K and a replacement cost of 14.5K. We decided not to be pressured and looked for other quotations and found that to replace the Pump with a top of the range flyGt pump only costs 5.5K. Crazy difference.
I read on one of the reviews the the engineers are told to up sell a cheap service and then sting you on the back end.
Moral of the Story: DO NOT TAKE THEIR ENGINEER COMMENTS AT FACE VALUE and be prepared to pay over market prices