Fortress Alarms (UK) Ltd

Positive: Professionalism, Punctuality, Quality, Responsiveness
Feb 10th, 2023

I have been a domestic customer of Fortress Alarms since 2002 and am only posting a review now because I was disturbed to see the mixed ratings on Google that seem bear no resemblance to the quality of the business. I believe Fortress Alarms are a bit of unknown jewel in the security business because they have a unusual business philosophy of looking after existing customers rather than chasing new business. In my experience this has meant that their maintenance fee has always been reasonable and is only occasionally increased and then usually less than the rate of inflation. They advised and installed a system for me that was dog friendly and which has given almost no issues over 18 years use. You own the kit that they install and annual visits that are included in the maintenance fees check on all the equipment, including testing the smoke alarms. Its a small business whose staff seem to stay so you get experience and continuity in your dealings with them and the owner knows his stuff so will help you specify a system that actually meets your requirements. What they won't do is take over other people's systems because they only want to support decent kit that they know works well and has been properly installed by them. That's my experience anyway.
Dec 10th, 2021

Positive: Professionalism
Sep 6th, 2021

This is the sixth alarm system that we've had installed from four different companies (due to moving to new areas) over the last 20 years. This is the most professional company that we've dealt with by far. You can tell that they are an owner-managed company that care about what they do and they were very clear on the options, how we could do things and then they just made it happen: no fuss, no hassle and no changes. The team that came for the two day install, were excellent. Very polite, very professional and I was able to work from home with almost no interruption. When they came across an issue (it's an old house with, existing system wiring) they told me and then told how they were going to deal with it. Very highly recommended. Thanks guys - an excellent job.
Jul 26th, 2021

Feb 14th, 2020