Royal Caribbean UK

Not our best trip on RCi I will admit was just after COVID and this was a cancellation from April 20, was supposed to be on symphony out of Miami but ended up on grandeur out of Barbados instead. Paid more and got a lot less as prices skyrocketed and they would not honour like for like enjoyed it though as made the most of it, did complain to RCi so hope our next cruise on them will make up for it
Apr 30th, 2023

Excellent cruise will definitely be sailing with Royal Caribbean again
Feb 13th, 2023

I made a booking over the phone with Royal Caribbean directly. When we got the details of the booking through, there was no mention of the food and drinks packages I'd agreed to. Six (6) weeks, 4 calls, 8 emails and still no response, I finally got to speak to someone who said there was no mention of the packages in our booking phone call. I asked to listen to the recording and they refused. Essentially, they sell you a package over the phone, quote you a cost, then excludes items and you have no recourse. Unbelievably, the manager I eventually spoke to asked if I wanted to add the drinks and food packages in to the booking at double the price they originally were! I said I would cancel the booking and he said there is a queue of people on a waiting list so it didn't matter. So, I am cancelling a 15,000 cruise on the back of an appalling customer service experience - looking at the other reviews it doesn't look like the care less. This is by far and away, the worst of the worse of companies and I beg any reader to avoid at all cost.
Jan 1st, 2023

Oct 23rd, 2022

(Translated by Google) Impossible to contact them once you have hired. (Original) Imposible contactar con ellos una vez que has contratado.
Jul 16th, 2022