Harford Health Centre

Avoid at all costs. Lack of any kind of empathy from the reception. I called to ask for my baby to be seen because he is unwell and the person at the reception wanted me to listen to her before even listening to my problem, she just assumed. When I interrupted her trying to explain that I knew already what she was saying she again was more focused on making sure I was listening to her when in reality her job is also to listen empathetically to the patient. Turns out the information she gave was useless and didnt add anything to what I already knew which is I would like my baby to be seen by a dr as I cannot ask for an e-consultation for him because he is younger than 6 months. She tried to say that the reason why I couldnt ask for an e-cons for my baby was because I needed to go through administration rather than clinical, so how I was supposed to know this in advance? Also, if SHE would have listened to ME she would have already known I went through e-consultation in the first place, but again she was more focused on herself, on her speech without listening to the patient, which in this case is also a worried mum and should receive at least a bit of empathy and understanding from someone who works in patient care.
May 2nd, 2023

Why is the online e consultation booking always closed, you cant even call and book an appointment, you can never get through to this GP, my sister is dyslexic and struggles with forms and stuff, when she goes in to book an appointment they keep turning her away and when she goes online to book it the platform is closed, ive just tried booking an e consultation and yet again its closed, how can it be at 8 something all the appointments are gone and thats usually always the case, really poor.
Apr 27th, 2023

Most useless gp.
Apr 21st, 2023

It is difficult to access gp services at the practice witg the lines being closed for appointment slots in the morning due to too many patients. When I called in to the practice I found that Mary went above and beyond to ensure my mothers medication was updated on the Friday as shed recently left the hospital. Mary is always keen to help our family and delivers a personalised service. Thank you!
Apr 7th, 2023

Terrible receptionist who does not take into account peoples health and aims to make things as difficult as possible. Very bad all round customer service. 0 stars.
Mar 30th, 2023