Tregulland Cottage and Barns

Apr 2nd, 2023

The house and grounds look beautiful and I was very much looking forward to staying. However something came up 10 months in advance and I had to cancel. Be aware that when you cancel you have to wait until someone re-books exactly the same dates to get your refund. They will not alert you to this - so you have to keep checking the site dates and when you see that its re-booked ask them for your refund. You will then be charge 100 admin fee. A very off putting experience in the first place. I was then called and asked if I would consider removing this review. To which I said no reviews are to advise other customer of an experience. When I later challenged on email the very unclear wording in the cancellation policy I was called up on the phone and accused of nit-picking by a very unpleasant woman called Bonny who then complained several times that she was having to call me on her day off. I did not ask to be called by anyone. Her days off and her decision to call me is a matter for her. I merely sent an email outlining why the wording in the policy did not specifically make it clear that advanced cancellations would be changed 100. This woman was incredibly rude and argumentative and would not let it go resulting in me having to end the phone conversation. I would definitely not consider booking this property again.
Feb 8th, 2023

Oct 26th, 2022

Jun 23rd, 2022

Apr 26th, 2022