Barlby Surgery

I came in for an injection, saw nurse Nazir. Felt no pain with the injection. Nurse made me very comfortable. I'm very happy with my experience.
Apr 16th, 2023

I went yesterday for a blood test. I want just to share my outstanding experience and recommend to everyone who has scare of blood to ask about Sharif, who made feel comfortable and made me 'enjoyable ' a blood test. I hope Sharif will get promote, because he deserve it. Thank you again.
Apr 5th, 2023

Absolutely disgraceful!. Given appointments that are incorrect on system. Having calls , randomly, then where you are expecting a call, Nothing ! Waiting over an hour to talk to someone on the phone. Never see the same Dr. The poor receptionist, working alone, overwhelmed with everyone's complaints. The person in front of me was complaining and the one after. This once was a good surgery. But Now it is terrible!
Apr 3rd, 2023

Editing review a few weeks on: Ok so the telephone and email response isn't great. But response time on the DR IQ app is pretty good. I think the usability of the app really lets the team down to be honest - but I don't think that is fair to badly review the practice because of this. The care from the doctors has been really good and they've been able to sort out my issues pretty quickly. I just find the app really confusing to use and feel it needs a revamp. --------------------------------------------------------------------------------------------------- The doctors here are good but the booking system and reception response is just poor. You can't get through to book appointments via the phone, you're lucky if you get a response over email, and the dr iq app is difficult to use and makes it really hard to talk to a doctor. All in all it almost impossible to actually book an appointment. I recently changed doctors and trying to move a prescription for a controlled drug over has been pretty much impossible as the surgery is completely unresponsive. The drug is pretty essential for my well being but I don't see any route through to moving it forward as they just will not respond to me or pick up the phone. I am at a complete loss as to how to contact this surgery without going in person to talk to a receptionist. My old doctors are really confused as to why I can't move the prescription over but that's just classic NHS isn't it. I don't know what is going on here but they really need to sort it out.
Apr 2nd, 2023

Recently they have not been responding to request through the app. Something has clearly changed. Terrible service. Will make a formal complaint once they answer the phone with 8 calls in front.
Mar 27th, 2023