A&S Hair and Beauty Salon

Ive thought for a while about leaving a negative review, but I came to the conclusion that the way Alex approached the situation was extremely unprofessional and other people should be weary also of using her services. I first went to this salon around January 2022, all went ok and my hair was nice and healthy. I had a balayage service. I visited Alexs salon again at the end of October 2022 and I asked for the balayage colour to be redone closer to the roots due to the regrowth over the last 10 months. Alex did initially start the service but while doing sections of my hair other people came in to the salon and it got busier. At this point the beautician in the salon (who Ive never seen before and usually does eyebrows, eyelashes etc.) also started working on my hair. I was not aware that beauticians are also hair dressers, but I was hoping for the best. Its safe to say that my hair ended up being a disaster (1 week before I going on holiday) and when I reached out to Alex to complain I was fobbed off and told that my hair grew too fast and thats why I have uneven roots and bad technique on my hair? Didnt really make sense to be, but she did end up fixing my crown area only. She also told me that it wouldve been too costly for her to fix my entire head of hair, but if she had done it right the first time this wouldnt have been the case. In the end, I paid another salon more money to fix Alexs mistake. Overall, wouldnt recommended her to anyone again. Highly disappointed in the service received and the customer service following. Service: Hair highlighting
Feb 6th, 2023

Mar 25th, 2023

Services: Body waxing, Blowdry, Hair hydration treatments, Eyebrow threading
Mar 18th, 2023

Service: Hair highlighting
Mar 3rd, 2023

Services: Blowdry, Hairstyling
Feb 15th, 2023