Hornchurch Healthcare

Since moving to Essex this is the third GP Ive signed up to and Ive always had the best experience with them. From the reception team to the doctors they have been so helpful and accommodating which is very rare to find these days. Additionally, the wait times have not been as long as theyve been compared to other GPs Ive been to and cannot rate Hornchurch healthcare more.
May 3rd, 2023

This is by far the worst GP practise I have ever encountered. It takes months to get an appointment , they can then call you last minute change it and not see you at a drop of a hat. The customer service is horrible even when given a referral the chemist will send an email they will never contact the patient and after several calls w)by the patient then miraculously have a booking after begging for days. I would discourage anyone from joining if they need regular appointments . It is run like a business not where health comes first ! Shameful place !.
Apr 26th, 2023

So far have been with Hornchurch Healthcare for a short time my doctor is amazing and so helpful. Doc is very efficient also. Unfortunately have experienced some rudeness from reception staff this afternoon i had to stop her and ask politely if she could just listen to her patient and previously have experienced rudeness from practice manager on one occasion which i didnt appreciate the way she spoke to me in a room full of patients. This let's the surgery down, however there's some lovely receptionists in the surgery I guess it's who you bump into on the day!!! Doctors are amazing!
Apr 2nd, 2023

The receptionist think they are doctors , think that they can diagnose you over the phone then send you somewhere else .. very unhelpful. Dont call when they say they are going to call and the surgery is always empty
Mar 16th, 2023

Ive been registered to this surgery for nearly two years. I have a small baby who is 8 months old spoke to a receptionist with concerns on my babies toilet habits and he asked me to email it through. Next thing you know I get an email in bold and capitals saying they do not accept emails of this nature and they havent got any appointments rather than getting me a next day appointment or getting me a call back atleast as I have been worried and its about a baby. Extremely rude customer service and extremely disappointed
Mar 10th, 2023