Thrifty Car and Van Rental St. Albans

My experience may differ from some but I have rented (through my employer) maybe 20 or more times from this branch. The guys who drop the cars off or pick them up (we pay for that) are chatty and friendly. The staff in the office (Hannah & co) are also helpful. I find people are generally nice to you if you are nice to them. I've had upgrades (many times, thanks guys) and I've not had upgrades. Sure, not every rental is perfect (I had one where the engine management system got very confused and I ended up resetting it whilst 150m from home) but these people are human and professional. Try being nice to them and polite, you might like the service more then. You get what you give. @Hannah, still waiting for an M series car though :-)
Jan 6th, 2023

Thrifty St Albans. The worst branch in my experience of 35 years of hiring vehicles all over the world. Rude, arrogant, unwilling to listen to customers. Now accusing us of calling them names! They record their phone calls but cannot prove we said anything!!! Making up lies and reneging on a corporate agreement with Hyundai refusing to to deal with their customer. Are the branches autonomous, franchised or company owned? The Manager is never available, how do you run a business like this?
Dec 21st, 2021

Jul 3rd, 2021

If there was a zero star option this is what this branch deserves. Making wild accusations and not listening to customers is how this branch works. This is why Enterprise Rent a car will always be my choice in rental. Nothing is an issue and if theres an issue they explain it in an orderly manner rather than being hostile! My whole experience with this branch couldve been better if they actually listened to what their customers and clients need.
May 15th, 2021

Feb 9th, 2021