g.a plumbing & heating

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Faucet installation
Jun 6th, 2022

Positive: Quality, Responsiveness, Value
May 23rd, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Heating system maintenance, Plumbing pipe repair
Mar 22nd, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Water heater installation
Dec 29th, 2021

I had a quote to replace a broken boiler. I paid upfront for the Glow worm boiler that they recommended to be ordered and fitted. I was told the boiler would be smaller than the current one and I'd have a gap around it. I agreed. Two men spent the day fitting the boiler they recommended I pay extra to buy insurance from them and a magnetic filter I agreed. At the end of the day they told me the pipes under the boiler would not fit. I had a custom made box under the previous boiler with tiles that match the kitchen. The box also had an access door. I asked what could be done as they had already spent the whole day fitting it They said they would have to break the tiles / box leaving the pipes exposed. They suggested I ask my husband to make a box. I said I didn't have a husband to do that. They made a very poor quality box with no access to the pipes out of some wood they had. It looks bad. They said to ask my husband to paint it. Its much bigger so takes up extra valuable space on the work top. The previous boiler was plugged in under the counter. After they left I realized they used a plug on the wall instead so I have to use an extension lead on the counter as the lead from the boiler it to short. They fitted a new thermostat on the wall in the dinning room and left a hole in the wall beside it. When I called them they said can't you just ask your husband to put some filler in it. I later learned the insurance they sold me is invalid unless they are paid to service the boiler every year. When I called to say I didn't get any documents for the insurance they said Glow worm would send them. When the thermostat stopped working this winter I called them and they asked me to call the manufacturer. I haven't called them back. The extra insurance I paid for is worthless. This was a couple of years ago now. I posted the review today because I feel sad every time I look at the ugly wood box that I will have to live with for years to come.
May 15th, 2022