SelClene Herts

Positive: Professionalism, Punctuality, Quality, Value
Oct 16th, 2020

Service: Standard cleaning Critical: Professionalism, Quality, Responsiveness, Value
Sep 6th, 2020

Good service
Feb 13th, 2020

The cleaners are great and trustworthy - the management Iain Bloom who runs the franchise Im afraid is not. My cleaner ended her contract and I was due 2 months back pro rata from payment. I also by mistake paid an extra month. It took me best part of the year from emailing, chasing, trying to get in touch with the MD (who basically says its franchise not my problem). Finally get Iain to respond and several months chasing I get my mistaken payment back but he withholds the additional 2 months, stops replying to me and any emails. Cheating, dishonest and absolute failure. Google this same issue and many others say the same. I would avoid using this company and find a local cleaner you can pay direct without agency fees. Service: Standard cleaning
Dec 25th, 2020

It took you three years to respond to my review. Enough said The issue I had in December was with SelClene rather than the cleaner. A stand in lady ruined my new hob by scratching it repeatedly. Mistakes happen but it was upsetting considering our kitchen is only a year old. I contacted SelCelne fully expecting them to sort out a replacement and they were utterly useless. They passed me to their insurers who contacted me to tell me I had to research my own quotes and even if I did find one, the excess I would have to pay would make the claim pointless. Obviously this is unacceptable. Why do I have to pay the excess on SelClene's insurance policy? Anyway I decided not to pursue it as life is too short and worse things happen. The following week two expensive, brand new wine glasses were broken. I contacted Selclene and once again they were useless. Again, worse things happen but the whole point of hiring a cleaner through an agency and paying agency fees is for peace of mind when something goes wrong. Research a private cleaner and don't waste your money on SelClene fees. I just found a new one through a recommendation on the St Alban's Mums Facebook page and I'm sure there must be other forums out there where you can source a great cleaner.
Jan 25th, 2020