Grange St Dental Practice

This dentist surgery is amazing from when you call as a first time patient and get emergency appointment the same day . I have a real fear of dentist after previous bad experiences and this is the first time I really felt reassured and had extraction with no difficulty or pain and low anxiety levels. I really would highly recommend this surgery . Everyone so friendly and welcoming.
Dec 30th, 2021

Dec 3rd, 2021

I need some extensive repair work after years of grinding my teeth. My dentist recommended a procedure to build the teeth back up using a composite. I am delighted with the results and so happy to be able to smile again with confidence.
Aug 29th, 2021

Apr 19th, 2021

Have booked a hygiene clean with them, as my usual dentist was fully-booked for a few months due to the backlog from the pandemic. I have booked my appointment 3.5 weeks in advance. Two nights before my appointment, I am sent a reminder, which contained cancellation policy (no later than 48 hours in advance) - I thought this was pretty reasonable but did not have a need to cancel. Image my surprise, when the day before my appointment (which is meant to be at 9am), I am receiving a phone call at 2:30 pm to say that the hygienist has cancelled all of the appointment and the next appointment they can offer me is 3.5 weeks from now?! This is whilst I have already waited for 3.5 weeks. No explanation was offered to me and a simple "sorry, but I ma just a receptionist, so I can't help you" was the answer. I requested for the practice manager to sort this out, as I was in a lot of need for this appointment. I received a voice mail 3 hours later saying "unfortunately, we cannot accommodate your appointment tomorrow" (which I already knew) and "unless you know a hygienist we can use, you need to call back the reception and they will book you into the next available appointment. Oh, and I would also advise to book a dentist visit at some point". What does a client have to do with this information and an unhelpful attitude? No explanation was offer. No alternative apart from an appointment 3.5 weeks away was offered. No emergency appointment/cancellation appointment was offered. No discount for future appointment (to make things right) was offer. The time I have taken off work was wasted. Absolutely appalling. Not coming back to this dentist and would discourage anyone to book, as there is no guarantee that your appointment will actually take place.
Jul 26th, 2021