Rowlands Pharmacy Hornchurch

I use the patient access app to order my repeat prescription every 2 months and usually within 24 hours I receive a message back advising your GP has approved your medication order, please collect it from your nominated pharmacy unfortunately my pharmacy is Rowlands Ardleigh Green Road. Every time I go there my prescription isnt ready and they ask Oh, have you had a text? I reply Who from? I use the app and its told me to come in and collect. At this point I say i will return tomorrow. When I do return they often inform me they owe me 26 tablets as they only have 30 tablets left in stock. Pharmacies are supposed to improve our quality of life, not frustrate and annoy their customers
Mar 30th, 2023

Terrible pharmacy of recent months. They say they have ordered items in when they havent. They take weeks of chasing to fill prescriptions for urgent medication. The staff argue openly and rudely with customers and other staff members. None of them know how to use the computer to order stock or check orders have been raised. Seems staff have zero training of competence. Its a joke frankly
Mar 25th, 2023

In my efforts to support local businesses I have used Rowlands Pharmacy since the days of Mr Pelling, the then owner, over thirty years ago. Two weeks ago, using the Hey Pharmacist app I placed an order for a repeat prescription. After one week I had not heard anything so I rang. A lady answered the phone and told me they had no Pharmacist so could not issue or deal with prescriptions. I was asked to come back in the afternoon. I went back only to be told that they had not received the order for my medication. I then showed them the Hey Pharmacist app with the confirmations showing my prescription had been authorised by my GP and sent through to the pharmacy. I was waiting for about thirty minutes while the bewildered counter staff and back of the shop staff tried to resolve my problem. I was then told that it had not come through from The Hub. They decided to fill my prescription themselves and I came out minus one of my medications which by then I had run out of. They told me to come back the following day. Upon my return the following day there were about eight people waiting, the pharmacist had gone to lunch, we were back to being unable to deal with the prescriptions because of the lack of a pharmacist. As I was picking up a child from school I was unable to wait for the pharmacist to make an appearance so I left. I finally got my medication after a phone call and three visits to Rowlands. Looking at the reviews it seems a common problem that has gone on for months. I see very little point in getting in touch with the Patient Experience Team as the shambles that is Rowlands has been brought to their attention many times and clearly they only pay lip service. Rowlands are no longer a local pharmacy, they are part of Numark who clearly do not care, I no longer feel an obligation to support them as a local business. I have cancelled my Hey Pharmacist account and changed my dedicated pharmacy to Tesco. It is a car drive away, but at least they have a pharmacist and are open more frequently.
Mar 13th, 2023

Very poor service slow agree with other people's reviews waited 15 minutes finally got to the counter medication not ready one item said another 15 minutes wait walked out.
Mar 9th, 2023

Dreadful customer care, was told my prescription wouldn't be ready for another day, and then was told ten minutes and then it was ready in 30seconds!! Why tell me tomorrow when its clearly there ready?? Rude and abrupt manner throughout whole experience! Disgusted how this pharmacist Thinks they can treat and speak to customers. Looking at the reviews it sounds common place that they provide bed service. I have escalated my complaint to the website in hope I receive an explanation.
Feb 3rd, 2023