Sprowston Manor Hotel, Golf & Country Club

May 1st, 2023

Rooms: The bed was Incredibly comfy, with a reasonable size television to fit. Bathroom was clean with complimentary soaps aswell added bonus. All In all, great value for money! Nearby activities: There's a pool here which you're allowed to use free of charge, we didn't know, looks really good!
Apr 28th, 2023

Apr 27th, 2023

Came here on a Saturday for a spa day and have to be honest, I was really disappointed and wouldn't do it again. The pool area was quite small, which in itself isn't a problem, but when they have swimming lessons going on and rope off half the pool it isnt very relaxing which was the whole point of having a spa day. Had we been told of this before we booked, we would have gone elsewhere. Also, there weren't many beds to sit around on. And there were a couple of places where the floor tiles were broken and or missing. Finally my daughter in law forgot to put her trainers in the locker and left them under the bench in the changing room. When we came back, they had gone!! Now I know that the venue can not control and be responsible for theft from a changing room, but it just finished our day off really. The only saving grace were the treatments we had. Which is the reason I have given this a 2 star. Sorry Sprowston, you need to up your game
May 3rd, 2023

My review is about Swimming pool staff. We've been going to the swimming pool with kids on a regular basis for about 3 years and always enjoyed the time. Kids could swim, from time to time use sauna and steam room and NEVER EVER had any issues with staff! Staff was always very friendly, welcoming, it was our favourite place to go until yesterday! It looks like new staff is employed, the guy was very very unfriendly, rude, such poor customer service. Always had something with my kids, followed every their step. Kids got cold wanted to user steam room to warm up a bit but never allowed, so we ended up with runny noses and sore throats today! Its such a shame that after those years of enjoying the place we have to skip it. Such an employee cannot work in customer service as he has no skill to work with people, he is just shame to the place and ruins reputation! My issue is not because my kids were stopped of doing something but mainly about the customer service, the way this guy acts and speaks with customers, he is really in the wrong position, hospitality is not his cup of tea! Such a shame!
Apr 28th, 2023