Originals Flagship Store London, Hanbury Street

May 8th, 2022

Feb 19th, 2022

I had a horrible experience with this store....bought yeezy shoes for my husband and unfortunately picked the wrong size. During the last two weeks Ive traveled from outside London (which is really expensive) 3 times in there to return my shoes, following the opening hours suggested by Google and all 3 times they were closed. No opening hours displayed on the doors. I have tried to contact the phone number indicated by Google and reached out to general Adidas customer service from Leeds who were not helpful at all saying they deal only with online retail. Came back to the store this morning again, and the store manager, a very rude and unprofessional lady who refused to introduce herself suggested the return period expired yesterday and Im not eligible for a refund and that I should get rid of my shoes somewhere else. When repeatedly requested the manager to tell me her name, she said she is not compelled to tell me this and suggested to her colleague to ignore me and do not tell me anything. She just laughed in my face when I said I will complain further about her attitude. I had never ever in my life had a horrible experience with any other retailers. They just ignored my rights as a customer to return the product, displaying misleading information and making it just impossible to return the shoes. Shame on a company like Adidas to treat their customers this way. You should give some training to your employees too as some of them are definitely not mentally and professionally fit to be managers. Avoid this store and people working in there....
Nov 29th, 2021

Big thanks to the manager who went above and beyond to find me the last pair of Jeremy Scott Teddy Slides. Excellent customer service :)
Nov 26th, 2021

Great! I love it! It's a new street art paint outside, very 2022 spring and summer. It's an avant-garde shop unique in London, like am Adidas Lab! You find special things, new materials, iconic shoes, artists signs stuff. I will buy a jumper Friday if they will have my size, because I've put a lot of weight, I need to wear jumpers now, but doesn't mean I don't look hip and vibe. Those stuff they have in my neighbourhood shop makes you feel special. Guys, if you want to be sporty in your skin, go and find an outfit from Adidas this summer. You'll be great.
Nov 23rd, 2021