Habitat Escapes

Aug 23rd, 2022

Jun 27th, 2022

I rarely leave reviews, but I have had to write to say what a wonderful stay we have had recently at Lower Mill Estate as a family. After a very difficult 18 months this escape was just what the doctor ordered. My son is autistic and so I wanted to check with Habitat Escapes on the activities and facilities and they were so friendly, accommodating and understanding of our needs. The house we stayed in was beautiful and very clean, which was very reassuring re safety. Our 3 children absolutely loved being able to run free and spot so much wildlife. The staff at Activity Hub were so kind and patient with the children and we all had a great time out on the water paddle boarding. We ordered some groceries to collect on our arrival and had delicious pizzas from the pizza shack at the restaurant. This made our stay relaxing from the get-go. We also had a fab breakfast there before we set out for the day and the staff at the restaurant were so friendly and the food was enjoyed by all of us. We had booked pool spots ahead of time and it felt like a holiday abroad being able to swim outside. Thank you so much Habitat Escapes for a much needed break and all the lovely memories we have made. We will definitely be back.
Mar 30th, 2022

Absolutely disgusting company. I urge people not to stay here and if you do take photos and videos of everyroom and furnishing possible. This company is absolute scammers it is sickening. Managers refusing to return complaint calls. Cleaners lying about Staines on a sofa which was never used. The company refusing to provide evidence of the sofa before our stay. Refusing to provide a full shot/video of the sofa not just a section of it. Apparently this worn, tattered, sun damaged sofa is the same sofa from the image on their website (looks completely different) and is the one we stained (the marks are so old they are worn away!). On top of the lies the company has deducted 200 from our security deposit without discussing and addressing our complaint and without even getting a quote from the cleaning company (again we wanted to see the invoice to justify the 200 but then a few days later they admit to not getting a quote yet). I have never in my 30 plus years stayed at a so called reputable and professional company which treats their guests this way just to make a quick buck! Absolutely disgusting!!
Mar 29th, 2022

Jan 18th, 2022