Travelodge Liverpool John Lennon Airport

Attention to the hotel authority! I was happy with the hotel room and location. I thought the welcome was good enough until I got a parking charge notice from Horizon Parking. Upon my arrival, the hotel staff never told me to register my car at the reception. I asked the staff about the parking of my car. and they said, it's nothing to do with them. The outside parking is controlled by Horizon Parking. I need to pay for the duration of my stay at the machine and get a display ticket. I did that very well. and now Horizon parking is charging me for the parking! It's my luck that the display ticket is still in my car and I sent the evidence to them. Now they are telling that I didn't registered my car at the hotel reception. It's very disappointing when this is the responsibility of the hotel authority to ensure that the registration of guests' car. But they didn't provide the information properly. I bought 48 hours ticket for my car during my stay and still I need to pay the parking charge! It's not fair at all. I am not gonna recommend this hotel assuming most of the guests will get caught through this occurence.
May 3rd, 2023

Apr 25th, 2023

Apr 24th, 2023

Apr 24th, 2023

Arrived at hotel and was greeted by Paul on reception and bar. Nothing was too much trouble for him. He had a lovely personality which is a good thing in the hospitality industry. The hotel was so much better in every way than i expected. It was clean pleasant and comfortable. Paul is an asset to Travel Lodge and would make me want to return
Apr 23rd, 2023