Media Support Services

Wow! How fantastic was our first time experience of producing a short film, to help publicise the need to rejuvenate the Tulip Suite Hospice rooms at the Johnson Hospital? Helen was so understanding and empathic to the needs of patients and families, during the filming process, putting everyone at ease. Helen guided all of us through the process, giving us confidence to contribute to a very memorable 3-minute film. We had one meeting to plan our film, almost a full day filming, several hours editing and recording the voice over. The final result is a Superb, Thank You.
Feb 20th, 2023

Where do I begin? An outstanding duo who will create the most beautiful footage of your special day going above and beyond for us we have absolutely everything captured forever. Before the day, communication was easy & avaliable, toddler with early bedtime, no issue let's do a zoom call. Attention to detail, Helen knew who was in my tribe getting ready without me saying a word, she had listened to the info provided, our Son (3) captured enjoying his day things we didn't even see we can enjoy now. Professional yet Personal Helen was a real asset to our morning, she felt like a friend rather than supplier, fitted in so well nothing was scary with a camera & she saved the day with her hair pins for my veil after it came loose. Richard captured the boys getting ready which was equally perfect, a time I knew I'd never get to see without him filming. Then drone footage, Bourne Abbey looks incredible, it will always be special to us & it just starts our video off perfect the goosebumps start and then the tears watching a beautiful day play out. The 'live' heart of all our guests is very special too nobody is hiding at the back and it just offers a different perspective to a group photo. We were blown away a few days after the wedding to see our snippet, our family & friends were quick to say how magical that 1min video was & how both Helen & Rich were amazing throughout the day, not ever in your face but there to capture everything. Our whole team of bridesmaids ushers & parents were all said goodbye to at the end of the night, again another above & beyond personal touch which stuck with us all that they took the time for this. We're less than 3 weeks married and have received our wedding footage, I mean i know they said expect 3 weeks but I didn't expect the quality of footage that we have in such a short space of time & with me running through different clips to add/ amend nothing was ever an issue. Thankyou for the wedding journey, thankyou for the day & thankyou for creating something we can keep enjoying whilst we get old & grey. We will wholeheartedly recommend Media Support Services wherever we can because they truly are incredible.
Sep 6th, 2022

Helen and Richard filmed footage of my Fathers funeral. Professional and handled everything sensitively. Some really good aerial footage especially. A nice momento for our family to enjoy.
Aug 31st, 2022

Helen and Richard were brilliant from start to finish. They filmed my fathers funeral very professionally and sensitively. They were given just days notice, and moved things in their schedule to accomodate us. Nothing was too much trouble, I sent Helen copius amounts of pictures and video to be included, and she included as much as she could, and worked it into the final film really well. A really lovely momento for our family to treasure. I'd give them 10 stars if I could!
Aug 4th, 2022

From start to finish, the communication was outstanding; equal parts professionalism and flexibility. Assured contingency planning was part of the process, and any doubts or concerns on my part were promptly allayed by the excellent customer service. On the day itself, Rich was calm, focused and prepared for all eventualities. The follow-up service was equally rapid. This company comes very highly recommended on account of the professional but personable manner displayed throughout.
Jul 29th, 2022