Southwold Dental Practice

Lovely practice. Staff all very helpful, kind and caring. My treatment was discussed with me in surgery and I was given a written estimate which showed me the total cost and everything I needed doing. Id highly recommend anyone going here.
Jan 14th, 2023

Managed to fit me in whilst on holiday to fix a broken tooth issue. Very helpful and welcoming.
Mar 19th, 2023

A fantastic dentist. All the staff and friendly and welcoming, service is always prompt and I feel completely looked after. Can't recommend them highly enough. Ben.
Feb 24th, 2023

I have concerns about the integrity of this practice. I was sceptical when I saw that there was no mention of cost on the practice website, however when I called the practice to make the initial appointment, I was told by the receptionist that the cost of a molar root canal (two roots requiring more than one visit) would be approximately 300 in addition to a 96 initial consultation fee (which is taken upfront); there was no mention of a particular price guide at the time. After having my appointment with Dr Frost, however, I was disappointed to learn that there was a clear cost as to treatment that is neither mentioned on the website nor was it communicated to me over the phone when I made the appointment namely 330/hour of work and that a molar tooth would require a minimum of two visits (i.e. at least 660 in addition to the initial consultation fee mentioned above). If there is a clear fee guide, then this should be advertised on the practices website as is usual practice for other dentists; an intention to withhold this is misleading and unacceptable. Further, on reading the Care Quality Commissions report in 2016, I see that one of the recommendations was review the practices protocols with regards to providing all patients with detailed treatment and cost plans. It seems that more than 6 years on, nothing has been done to address this.
Jan 26th, 2023

I attend this practice as a new family to the area. They were excellent with my 2 year old and my experience was also a positive one. Friendly staff, knowledgeable explanations of my dental position and good dental work. Highly recommend!
Jan 23rd, 2023