Ropewalk Dental Care

Richard was excellent - very consise and clearly explained the treatment and what my options were. Reception team were also very friendly. Would return!
Feb 28th, 2023

Attended Ropewalk dental Care for the first time a while ago and was treated exceptionally well. All the staff were friendly and the procedure was leagues better in quality than my previous dentist. Would highly recommend to anyone!
Feb 14th, 2023

Awful. Unhelpful. Arrogant reception staff named Sarah, they don't return calls when agreed, and they don't reply to emails. I was told I needed an extraction, but the procedure could not be done at this practice, so I was referred to another dentist and was told I would have the extraction within 2 weeks. When I called back after 2 weeks, I was told my referral was rejected due to an incorrect x-ray. No one from the dental practice deemed it necessary to inform me or call me in for another x-ray. I asked where the referral was sent so I could chase it myself. I was told by Sarah the receptionist that they have no idea where the referral was sent. So there was no way of chasing this, and I had to wait another 2 weeks make another payment to be seen again. So, I was left without a date for my extraction and had no way of chasing this. I rang 111 again and explained the situation. The 111 operative seemed confused as to why they couldn't tell me where the referral was sent and called the dental practice to get further information. I was on hold for less than 30 seconds and was told where my referral was sent. Why couldn't the receptionist explain this to me . Appalling customer service. Please avoid
Feb 14th, 2023

Me and my husband came down from Scotland and my husband needed some urgent and unexpected treatment. The staff bent over backwards to give him the treatment he needed in the very same day, recognising we were 6 hour journey from home. Richard the dentist was so reassuring, kind, and put us totally at ease. My husband says the treatment was really gentle And he had no pain even after the anaesthetic wore off. I cannot thank this team highly enough for the all round care we were given. Thank you to all at the Ropewalk.
Feb 9th, 2023

Amazing visit! Always have a good experience. I have attended this clinic for over 10 years and dont have a bad word to say about them. Each time I go I receive great feedback, both positive and negative, so that I can make my teeth the best that they can be. I have remained a great relationship with the staff over this time with each one being helpful on a consistent basis whether that be in understanding a procedure or rescheduling an appointment. I would recommend and have always recommended this clinic as an outstanding place to go to!
Feb 4th, 2023