Macfarlane Packaging Horsham

This is where I work from. We deliver packaging all over the South East
Jan 3rd, 2022

Jul 19th, 2021

Mar 29th, 2021

Delivering. Friendly staff.
Oct 24th, 2020

I've made an order of a cardboard box and bubble wrap,with next day delivery. Didn't receive any tracking reference (the confirmation email said I would) and the next day I received only the bubble wrap (which was left by the outside door, without the courier even ringing the doorbell). I called the customer service asking about the box (which was the main point of the order) and only then I was told it was out of stock on that specific branch and that they've sent it from another branch, but it was sent and should be delivered the following day.. The following day nothing got delivered and I once again called customer service and was surprised as no one could tell me if the box had been sent (again - no tracking reference) was told they'll look into it and would call me back, never did.. On the 3rd day I called again and still no box..and was told it might have been lost my the courier company and that they'll send yet a 2nd box free of charge..not so bad (or so I thought) It is now the 4th day (end of) and once again I had to call them since no box was delivered (again!). Now I was told the box is still out of stock and that they're waiting for restock... MacFarlane had 4 days (plus the weekend) to tell me they're out of stock?why didn't they tell me from day 1? Complete unprofessionalism, utter internal disorganization and very poor communication! Wouldn't use or recommend to anyone! Let's see how long will it take to receive my refund...
Feb 18th, 2021