Wickes Kitchens and Bathrooms

The work was to commence on Monday 5 September and we were given a 2-week timeframe. Of course, we allowed 3 weeks as these things quite often run over a little. The issues started the first week when the fitter had to leave our job for 2 days to resolve another job with which there were problems, so we very soon realised we had been right to allow a little longer. There were further days over the following weeks where fitters and those sub contracted to do certain pieces of work (electrician, gas / heating engineer, tiler, joiner etc.) were not available or only came for part days. Just some of the issues we encountered: Tiles the salesman said we would need 2 boxes of the wall tiles we had chosen. When the fitter arrived, he said it would be three, when the tiler arrived, he said, youll need 4 boxes, so he started the job and ordered the 4th box. When that arrived, it was the wrong tile, so had to be changed. That box arrived 2 weeks ago and were still waiting for a tiler to come back and complete the job. Weve had several days where we have been asked if we can be in for tradesmen to come and do parts of the job. Weve confirmed were available, but then no-one shows up and no message to say why, so we have to message the fitter again and try to arrange a further date. We gave two dates for the rubbish (old kitchen) to be collected, both times they never turned up wasting 2 days whilst we stayed in and waited for them. It was collected on the third occasion Ive had to produce my own snagging list as each of those have come to do a job have just done what theyve come to do, no-one wants to join it all together. So, for example, someone removed the tiles from the wall, the plasterer then came to produce a paint ready finish for those walls not being tiled, but no-one caulked the gap in the wall between the door frame and the wall. When removing the old tiles plaster dust fell into the top of the PVC door locking mechanism the door would not then lock. I had to call out a local locksmith to dismantle, clean and reassemble the mechanism at a cost of 80 to myself. I complained to Wickes but to date have not even had the courtesy of a reply. I put in three calls to the local salesman who we originally dealt with to discuss some of the issues not once did I receive a return call. The above are not all the issues but theres enough there to illustrate what a nightmare this has been. The job was eventually finished on the Thursday of the seventh week. I cant speak for all Wickes stores, but if youre looking for a kitchen in the Southport area avoid Wickes at all cost.
Nov 3rd, 2022

Bathroom Nightmare Bathroom Nightmare. Bathroom cabinet replaced 3 times - still faulty cost approx 500. Bath panel went yellow from white. Sink is cracked - We have sent photos as requested or customer services 5 weeks ago, no response. Shower cartridge has now stopped working - we are struggling to contact anyone in customer services. Currently, the shower is flooding the bathroom! Avoid Wickes at all costs.
Apr 12th, 2023

Spent to much money in here.
Dec 23rd, 2022

Just went in to look for some ideas and they are sending a surveyor next week
Oct 25th, 2022

From the free consultation to the completion of our shower we cannot speak highly enough of Wickes! We have waited a very long time for a shower to be installed as our son has additional needs and the property we live in was making it difficult to get any help so I decided to give Wickes a call to see if they could help and they could indeed! We had a consultant called Ben and he was friendly and very helpful without being pushy and sales pitchy! He asked what we wanted/needed and told us how he thought he could help and I was not disappointed! We replaced our bath with a walk in shower and my goodness it is worth every penny. It wasn't the cheapest I won't lie but we have used the pay monthly option to make it affordable so its a win win. The delivery was well organised and I was consulted at every part as when it would be delivered and any problems were ironed out quickly and efficiently. Now came installation and just when I thought it couldn't get much better the gentleman sent to install was incredible. I've never seen someone work so hard. He was very friendly, punctual and finished in record time which minimalised any disruption. It was superb from start to finish and for us it was the little things that made the difference. For instance, We have a box behind the toilet which covers the pipes which he had to access, but instead of just putting back the old box he made a new one out of the left over material so that it matched the shower! That was so lovely and unexpected! and then totally unrelated to the bathroom at the front of our house some of the cladding had come loose under the kitchen window which he'd noticed whilst cutting some of the material for the bathroom and he stuck it back for us and sealed it! It's things like this that just remind me that even in todays climate when most are struggling there are still very hard working people who deliver amazing service! We couldn't be happier with our shower. My son is in it most days which is doing wonders for his independence. I cannot thank you enough for absolutely everything. It was the best thing I ever did! Thank you! Date of experience: 16 March 2023
Mar 6th, 2023