Magenta Self Storage Acton (moved to W3 8DJ)

Terrible people working there swore at me as I parked the lime bike in the foyer while I was looking for a dhl drop point, theu directed me to. I was planning to collect it but they were so rude I left it. They then picked up the bike and threw it in a skip! I was friendly but an obviously negative vibe there. Go to safe storage around the corner. They do dhl
Aug 14th, 2021

Jun 4th, 2021

Mar 24th, 2021

Mar 6th, 2021

DO NOT USE THIS SELF STORAGE WORST SERVICE AND WORST STAFF EVER!!!!!!! I wanted to leave my stuff to a safe place while l was in search of a home. The whole duration would be 18 days and therefore they new l would be taking my stuff on 1st Oct. When l went and spoke with the reception they ensured me that they would sent me a link to pay online the invoice. I gave them both my mobile number and my email which l even wrote down on my phone and showed it to the person taking my details so as to be sure he had it correctly. Apparently staff was incompetent to check properly and they put in their system the wrong email. I left thinking that everything was alright. In the meantime l received no email and no phone call. I thought it was strange but l knew l was leaving on a fixed date 2 weeks later so l would be able to sort out the payment on the day l was taking my stuff. When l went that day, due to some delays from the van man l had hired, l reached their office 30min after they had closed. By my surprise they had added a second padlock on my unit and of course l wouldnt be able to take my stuff. Despite there was a man in the office, when l called the manager she told me that l hadn't paid my invoice (that was never sent to me in the first place) and that l had an unreasonable late charge fee on top of the initial amount. They didn't even allow me. To pay on that day as they were out of office despite they had someone at the place. I asked why didn't they didn't contact me all this time. Their response was they tried to contact me via email numerous times. They acted surprised l hadn't received anything. However later on they disclosed that all their emails bounced back. They knew l had no knowledge they were trying to contact me. They grossly neglected to use any other means of communication and notify me that they are having issues despite they had my correct mobile number all along. They completely and suspiciously conveniently forgot to notify me beforehand of the fact that they apply extra and hidden charges on top of the original amount and when l asked why they didn't try to call me all this time since they knew l had not received any of their emails they replied that it is my responsibility to call them and ask if everything is fine!! Well guess what, l do not run this business and it is your job to keep your customers happy, sth that you utterly failed to do!! I had to pay for a van man twice to go there another day and collect my stuff, on top of the unreasonable price they asked me to pay in order for them to release my stuff. I am filing a complaint against their business at the Companies House and also taking it to the Consumer Protection Ombudsman!!
Jan 26th, 2021