The Fitness Lodge - Personal Trainers and Fitness Classes

I recently had to leave the club due to relocating. I had requested over a months ago to cancel and they are still charging me the 60 fee even though I was told it wouldnt be taken. Ive now had to chase 3 times for them to action a refund and Ive had no response. Very bad customer service and really disappointed as when I went to the club I did enjoy it
Mar 29th, 2023

Great gym with a very friendly team!
Mar 2nd, 2023

The best gym! Great trainers and a great community. Very welcoming and professional.
May 30th, 2022

Mar 3rd, 2022

Signed up for classes and nutritional information. When I was signing I always confirm theres a 14 day cooling off period which he confirmed. I found the nutrition information no help. For eg..have a green salad instead. I mean no s**t Sherlock. There was no leeway to enjoy some of the things you wanted and no useful information. I asked to change to classes only within my 14days. Which I was originally quoted 60, only to find 80 come out of my account with no explanation. I queried this and was told he put me on the highest package (I didnt even know there was different packages). The classes were basic. Ive found PureGym to be just as good if not better. No real enthusiasm by the teachers. I was promised a refund which i have still yet to see. What a waste of money!
Jan 20th, 2023