Boots Opticians

I regularly had my eye test at Boots Rayleigh for many years but after the service received on this visit I will be taking my custom elsewhere. Firstly was rushed through the pre-check I think because the guy wanted to get back to chatting to his colleague and obviously I was an inconvenience. Also my personal details were discussed in the shop with other customers listening so no consideration for personal data security. Then there was a different optician to the one I have seen in previous years and sadly he lacked any customer care and in fact I found him to be very obnoxious. All he wanted to do was upsell to their new enhanced eye test which was another 25 and then he slated the glasses I did have because I obtained them online. As soon as I said I just wanted the prescription he clearly lost interest as I guess he knew he wasn't going to get any bonus or commission from trying to upsell to me. Had the customer service been better from the beginning I would have paid the extra to get the glasses from Boots rather than online. So Boots that's your loss because of very poor customer service. Should've gone to Specsavers!!
Mar 2nd, 2023

Excellent service, very attentive qualified staff. So helpful and cannot do enough for you. Never kept us waiting. Very efficient opticians.
Mar 27th, 2023

Excellent service and friendly staff. They have a wide range of frames both in type and cost. The staff were helpful in helping me choose suitable lenses.
Feb 28th, 2023

The team at Rayleigh are lovely! Had the extra eye test offered which I found Worthwhile to have. Excellent Optician and great customer service from the team especially Kelly and Jane who helped me choose the perfect glasses! Thank you so much xx
Feb 18th, 2023

An outstanding and efficient service by Mark. Wanted to say a big thank you to all staff involved. My first time having glasses so thank you again
Dec 15th, 2022