Industrial Metal Services

For odd pieces of steel this company is ok. But they are incapable of fulfilling a full size lot (10Tonnes plus). Steel arrived a week later than agreed with pieces missing, and nesting information (requested a week prior to the first delivery) was not provided until 2 days after the delivery. Customer Service - Phone calls / emails chasing nesting information and the delivery were ignored continuously or false information was received. The only reason that we would go as high as 1 star is that the test certificates were promptly provided. From now on we are sticking with Barretts for processed items (who delivered the pieces within 1 day of order fully processed).
Dec 27th, 2022

Sep 25th, 2022

I walked into the Sittingbourne depot expecting my steels to take a few days to cut but no I got them within 20 minutes. The young man in the office was very helpful and very knowledgeable. I highly recommend to anyone.
Sep 1st, 2022

Aug 18th, 2022

Great service! I called the Sittingbourne office and spoke to Andrew who went over and beyond to get my steel out to me. He called me next day with a time slot and the steels arrived on time. We will be using Industrial Metal Services going forward.
Aug 9th, 2022