Estuary Housing Association

They're really good at ignoring the phone and leaving you on hold. They also blatantly lie about call volumes, if you're always experiencing a higher number of calls than average all the time then it's not higher than average. Just employ enough people to answer the phone. It's an utter joke that a vulnerable person is completely disregarded and ignored.
Apr 30th, 2023

Complete whitewash of my complaint regarding a housing officer at Estuary. No proof provided which I asked for, to backup claims in relation to complete lies told. Complaints 'Manager' has not dealt with this correctly, sided pretty much with their colleagues attitude and accusations. I obviously expected it to happen. Someone has lied, and it's not ME!
Apr 13th, 2023

Great if you like having your calls ignored while they play the most irritating music down the phone. In no world should it take 15+ minuets to pick up the phone to a vulnerable resident.
Mar 31st, 2023

If I don't work I don't get paid! Estuary contractors, Axis & Purdy arrange appointments for residents where the residents are required to stay at home for several hours of the day as they are unable to give you hour before call and there have been times when they don't turn up at all and then appoint another day to put you under house arrest. Each time is another days wage lost. Estuary will still insist on there full rent and state they will not compensate for any wages lost. Whenever I have raised a complaint they respond with someone will contact you in 7 days and then you never hear from them again. They wanted me to take 5 days off so they could put in a new bathroom but I said if I did that I would be behind in rent that may lead to eviction, for a new bathroom that would benefit the next tenant at my expense. Furthermore, on the 19/10/22 Purdy electrical contractors for Estuary Housing Association arrange an appointment for the 19/10/22 to rewire but unsurprisingly failed to turn up, another days wage lost, I complained to Estuary on the following day. I received a letter from Estuary's Senior M & E Engineer which upheld my complaint stating that a "conversation" with Purdy contract manager had taken place on the process following raising an order to proceed with works required to the property and a missed appointment voucher to be issued for the 19/10/22. I have yet to receive this voucher though I chased it up on the 8/12/22, 26/1/23 and the 3/2/23. Now I know it is only for 10 and doesn't by a long shot compensate for the loss of a days wage but a least it demonstrates some acknowledgement of consideration so when they say they are sorry for their failures it makes it obvious this isn't genuine.
Feb 4th, 2023

Lived here for a few years and if I'm being honest I'm disgusted by the lack of response, communication between departments, repairs. I could keep going on but what's the point, no complaint I've ever raised has been taken seriously just the usual someone will get back to you or even when I get someone round to it its cosmetic (visable crack through half of the sink for only 1 example ) I've never truly felt so let down and this seems to be the only way to let others know to be mindful, this is my honest opinion don't trust any of it sorry but its the truth
Nov 20th, 2022