The Surgery

disgusting !!!! found a lump in my breast , worried to say the least receptionist rude no compassion, was told to call back at 8:am in the morning or wait 5 weeks , need to have training in compassion. very bad
Apr 7th, 2023

Don't know why they even call themselves doctors. Advised me to see a pharmacist for an emergency that was of there making. They need an inspection asap and that shoukd include patient feedback
Apr 3rd, 2023

On hold nearly 1.5hrs to be told when I drove up there that theyre not answering calls that afternoon. Ridiculous.
Mar 14th, 2023

Worst doctors surgery. They do not care your your health at all. Obstructing my medical notes, telling me things are all normal in my results when Ive been to hospital in an ambulance an been told I have a blood infection. Absolute disgrace.
Jan 15th, 2023

Updated on this platform on 7th November 2022 as despite numerous attempts NHS website won't accept my review ---- Looking through the reviews on the NHS website, I note various welcomed and detailed responses from the Practice Manager concerning the phone system - Quotation below from one such review comment - We are aware of the problems with the phone system and have been working with the provider to try and resolve these. Unfortunately, as yet we have not managed to resolve every issue, These responses appear to start in August 2022 and we are still seeing similar responses dated 25th November 2022. Some are very similar but a couple refer to the introduction of yet another new system. Could the practice clarify what is the current situation on the phone system - as a patient can I and all the other patients who have left far from complimentary reviews actually going to see an improvement and as to when in the future this is likely to happen? Can I request that this Surgery starts aiming higher to achieve positive reviews. End of review Cant fault medical staff and to be honest receptionist have never been rude to me always helpful however as to how incoming calls onto the surgery are managed is something that needs to be looked at - my wife has been on the phone for 53 minutes this morning - please employ or deploy current staff to assist in handling calls and deal with the concerns and worries of your patients. To update - unfortunatatey no change on the telephone issue as numerous patient reviews still indicate - rather sad that despite continous damming reviews it would appear that the Senior Management Team of the practice dont even ackowledge or attempt to make improvements - visited the Surgery on 11th October at 12.30pm - not a single person in the entire waiting areas. Z
Dec 13th, 2022