Eastwood Group Practice

Due to this surgery's practice of hiring a rottweiler in place of the receptionist It is still impossible to get an appointment. If visiting the surgery in despair, it is reassuring to find she has been placed within a toughened glass enclosure, so that she may only bark at visitors and passers-by.
Apr 15th, 2023

Always hit and miss here. The receptionist I spoke to was lovely and tried her best.. I was ordering a repeat inhaler for my 12 year old who needs these as and when. The receptionist said the doctor would sign the script off, later that day I went to collect he hadnt done this due to my child not having one in over 6 months. Even though this has been on her records for over 10 years and re-prescribed when she needs it. I had to get the same inhaler off a family member as they had a spare otherwise it would have probably been a trip to a&e. Disgusting service by the doctor for a child. Only giving 2 stars as the receptionist tried her best.
Mar 9th, 2023

Very varied service. Not easy to see a doctor. Sometimes very good, sometimes quite poor. Its always obvious that the practice is under a lot of pressure.
Feb 27th, 2023

The service here is awful. The staff on reception are helpful... and cannot be blamed when you finally get through. They are doing what they are told. This service is far from efficient. You can never get an appointment on the same day. You wait ages to be told ring back tomorrow. Or you can have a face to face in 6 weeks time. It's ridiculous. Doctors do not follow up either. Very shoddy
Feb 5th, 2023

If i could give zero stars I would. Not a reflection on the drs- would be nice to actually get an appointment to see one- but the reception are the rudest most unhelpful staff - stuck up, diabolical communication with no people skills or empathy. GET SOME TRAINING ON MANNERS
Dec 18th, 2022