The Shaftesbury Avenue Surgery

I have been trying to get an appointment, any appointment even an out of hours one. They hung up on my 3 times. Put me on hold without telling me. And when I thought I was going to get an appointment, because they took all my details, the rude lady on Reception hung up AGAIN for no reason. Does she even care for her patients, this lady cannot be the face of the business, surely.
Feb 24th, 2023

What kind of surgery is this? I been on hold for over 30 mins, it keeps ringing but nobody answered. Get rid of staff covering reception. Yo busy chatting and having coffee breaks. Appalling service!!!! ZERO STAR!! THE DOCTORS AT THIS SURGERY NEED TO READ REVIEWS ABOUT THE STAFF EMPLOYED AT THIS SURGERY!!!!
Feb 15th, 2023

Appalling! Can rarely get an appointment, usually just sit in q from 8am, get cut off then go through whole process again. This morning, I am getting thru the automated only to be told " the q is full" then I get cut off. Hospital have twice told me I need to get a referral from my doctor but I can't speak to anyone to get an appointment grrr
Feb 3rd, 2023

I called at 8am exactly and was told I was 7th in the queue. I waited 1 hour and 22 minutes, then got cut off at being 3rd in the queue tried calling back but answering message saying full up. An absolute disgrace of a service.
Dec 19th, 2022

My partner was on hold for over 30 minutes (again), trying to get her prescription. She finally got through and the receptionist spoke to her so rudely and dismissive, it's an absolute joke. They really have to work on customer service skills as it is shocking. Avoid at all costs, they are the Hermes of doctors surgeries.
Dec 12th, 2022