Southend Borough Council

My family member was stuck in one of the parking lots in Southend-On-Sea and Phill from emergency helpline sorted it out for us in minutes, took our number down, gave us frequent updates and was overall extremely helpful! Thank you so much for your excellent service!! Brilliant
Apr 20th, 2023

I have been trying to call & email payroll for schools for 1 1/2 months . Leaving messages and continuing to email!!!! ..... does anyone take responsibility or actually work in this department??
Mar 4th, 2023

Useless fecking conts!!!
Feb 24th, 2023

Their website (specifically my account) is extremely outdated and laggy. It seems as if it's a bunch of mini websites stacked together but have no connection to each other. Furthermore, last year they introduced a new council-tax and business rates management page, where it's a little bit less messed up than what it used to be but it uses such old technologies and is so painfully slow and unappealing. The planning portal is also extremely slow. Downloading planning documents is an utter nightmare, takes agess of tedious back and forth and waiting for files to download and also gets frozen in between. They could definitely use a UX person to improve the website appearance.
Feb 23rd, 2023

TERRIBLE!!!!!!!!!!!!!!!
Jan 17th, 2023