Regents Park Pharmacy

I put my percription in last Thursday. I have it delivered & I have not received it yet. I have been ringing the last couple of days. No answer. Always engaged the line. I rang my doctor's yesterday. They have had loads of complaints. My percription is with them. So why are they not delivering it to me? I can't get to the chemist. I can't get through ringing them. I've rung out of some medication. Can someone please get in touch with me please. I haven't had this trouble before??
Feb 9th, 2022

Jan 12th, 2023

Brilliant Chemist's, staff very friendly knowledgeable and helpful. Before using this one, regularly tried other big brand Chemist's in Lordshill and Coxford, who were both appalling. It was really nice to find a place that practices excellent customer service. Yesterday I vented my frustration about the failings over the level of service you now get when you try and collect a prescription, the disorganisation and the lack of customer service. Then last night I realised that those now in control are probably trying to do there best, but are running around at a 100miles an hour, trying to get there head around stuff. The stuff that's important and the stuff that isn't. They need to know that they need to step back, and take a look. From experience of providing a service you can never please 100% of people all of the time, something I should have remembered as that's what I do in my job every day, provide a service. Unfortunately there is no improvement, raised a couple of prescriptions via my GP. 2nd one was filled before the 1st one. Talking to other patients, they have similar if not worse issues. Much improved service, especially with the text when ready notification, also it seams a lot more organized. Unfortunately I it seams I spoke to soon, text service has totally failed. Had an urgent medical requirement which required an urgent prescription. Phoned and told them the prescription was on its way, they checked there system and it was prescribed in 10 minutes. Plus from my last entry the text notification service has also improved to where it was before.
Nov 13th, 2022

Disgusting
Aug 13th, 2022

After a difficult transition period excellent service has resumed. Always friendly helpful and courteous service. I would recommend this pharmacy without hesitation.
Jun 12th, 2022