Chaptr

We collaborated with Chaptr to create our new website and, despite a change in key personnel midway through the project, Chaptr supported us through each stage of the process with expertise and enthusiasm. Our new website effectively communicates the heart of our brand and will help to elevate our profile and inspire people with a love for classical music for years to come. Wed highly recommend Chaptr as the creative web partner for brands within arts and culture.
Nov 18th, 2022

OPPORTUNITY / CHALLENGE Our (Marketing Operations agency) website was six years old and lacked an intuitive navigation and the ability to easily find content. We also felt our brand positioning needed updating to position ourselves as a leader in the marketing operations space. SOLUTION Starting with a discovery phase, they ran through a series of calls and workshops with us to find out what we wanted to achieve in detail and to start to map out what the website would look like from a UX and design perspective. After that, they used Photoshop to design the website. The site has an easy-to-use navigation and a modern look and feel, which positions us as a thought leader in the industry that we want to be. Its very engaging and compelling. TEAM COMPOSITION We worked with 14 people, including a senior designer and a senior developer. RESULTS & FEEDBACK We only launched the website recently, so there are no quantitative metrics to share at this point. From our teams perspective, weve received very positive anecdotal feedback. Everyone who has seen the website has given positive feedback. PROJECT MANAGEMENT Overall, it was good. There were some changes in personnel partway through the project, so there were a few stumbling blocks that arose as one person was leaving. They quickly recovered, so overall, I had a good experience. We used Basecamp to manage the project. MOST IMPRESSIVE ASPECT Their team worked late into the evening to ensure that everything was done. They were a very dedicated partner, and I cant emphasise that aspect enough. They went above and beyond to deliver the project. They put a huge amount of effort into understanding our business up front, which made the whole process very smooth. In the weeks before we went live, they were dedicated to ensuring everything was ready. They were also very flexible and helpful. When we had questions or problems, theyd jump on them and fix them. ADVICE FOR FUTURE CLIENTS Spend the time with Chaptr upfront to ensure they understand your business and objectives - this discovery process really helped the process run smoothly.
Nov 15th, 2022

A fantastic and efficient company who always deliver. The team are professional and ever-present, who think creatively and communicate clearly at every step of the project. We would not hesitate to recommend Chaptr's services.
Nov 12th, 2022

The team at Chaptr are a delight to work with. We worked with Chaptr to help generate content ideas and work on our technical SEO. Their strategy was clear and straight forward.
Jul 30th, 2022

Excellent agency, knowledgeable, creative and easy to work with. Would definitely recommend.
Jul 23rd, 2018