Sprinkles Gelato Below Bar

Decent food and customer service, but can be very busy
May 1st, 2023

Excellent choice and friendly atmosphere
Apr 28th, 2023

Absolutely shocking service and appauling expirence instore today, it took 4 staff and multiple screw ups to take our order, one of which didnt speak english very well or at least couldnt understand what i meant by "apple tea?" I cannot believe the way us paying customers were treated by nadia instore. We ordered one waffle combo and one scoop of ice cream, we received the one scoop and waited 40 minutes for the waffle combo before enquiring with staff, We were told that we already received the item. After proving the staff wrong we requested a refund of the order. Our whole party finished their food whilst one member was still waiting. After asking for a refund the staff were inadequate in doing so. This staff member proceeded to argue with our whole party about the details of the refund. She told us she will not refund our whole order, only the item that didn't arrive. Fair enough however the item that didn't arrive was 90% of the cost of the order. Just 1 scoop of ice cream in a pot was worth shouting and screaming at customers instore. We felt that we should be compensated for this mess up and demanded that we were refunded foe the whole order. She didn't allow that. We accepted and proposed that she would offer us a milkshake for free as a result of their error. They refused. Asked for refund which we paid in card payment. They gave us back cash and refused original payment method refund. This is against my consumer rights
Apr 26th, 2023

Awful people who work here would rather have a conversation with a mute person apparently there was no cutlery yet the silly woman was washing the forks like there was 5 minutes left in her life, Disappointed.
Apr 24th, 2023

Lots of mummies with out of control kids which absolutely ruins the experience and makes for a very stressful time. Although the ice creams are nice they are expensive, and there is a wait as the staff is overwhelmed
Apr 23rd, 2023