Jurys Inn Southampton

May 1st, 2023

Rooms: Very clean rooms Walkability: Very close to carparks
Apr 25th, 2023

Apr 22nd, 2023

Tragic. Literally the worst hotel experience I have ever had. EVER . Sorry to some of the very pleasant and hard working people. You were great. This isnt for you. Double charged, and looks like theyre keeping both payments totalling nearly 600 pounds for a 1 night stay,- the gold leaf truffles were clearly missing from my pillow. Not a single timeline to provide an update has been kept and they didnt even escalate my request for nearly 2 business days. One of the senior team members almost tried to start an argument with me over having one reservation number and two rooms, I think she could have even been the manager, and was just sort of nasty to anyone presenting her with even the slightest complication, in this case likely caused by her total and complete tiredness and inability to maintain focus any more. Potentially overworked but clearly past a point where this wasnt destined to be everyone elses problem and just made for a really unprofessional and hostile welcome after a morning of travelling. Almost total Indifference to me being double charged. Had a staff member in the bar/restaurant explain to me that my hot dog didnt come with a bun because it was gourmet. Cleanliness in common areas very poor and lobby bathroom was appalling. Air conditioning did not work in either room and carpets stained and shabby looking. Room window permanently slightly ajar, to make sure you dont miss any exciting 3 am news updates such as car backfires or drunken roaring from people making an infinitely better use of their night than you will be, trying to sleep. Breakfast service was exciting! Partially raw sausages mixed with cooked ones, for a fun and soggy pot luck experience to create memories to last a life time. All self served to an ice cold plate from a plate warmer that no ones remembered to turn on. Stayed here several times previously, and I am very sad to see the near total collapse of standards here, they just let the phone ring out a lot which is always a very strong indicator of buy in from a team. I doubt very much my double charge issue will be resolved directly, but this review had to happen. Sufficed to say I wont be back, but hope the team here can rally and get the support they need to raise standards back up as there are some very hard working and good intentioned individuals including my restaurant server who despite the issue with my meal was very kind and lovely and clearly not being supported enough by leadership.
Apr 25th, 2023

This place is a $&!t hole. When I arrived, the room visibly needed to be hoovered... there were huge crumbs and bit of trash everywhere. Actually, it needed to be wet cleanedthere were huge hot chocolate stains all over. I asked for the room to be cleaned, they brought more towels, the hoovering was not done. I borrowed a hoover from the hallway and did it myself. Even then I wouldn't step on the carpet w/ bare feet. Only slippers. The heat was set on 24, and even when I changed it to cooling to 18, the motor ran but no air was coming out. The window only opened a crack "for safety", and there was no way to get the air to circulate into the room. It was extremely hot and stuffy. I don't trust that they actually provided clean glasses or cups, seems they only rinsed them out and put them back on the tea tray. The bathtub is really narrow and the shower curtain sticks to you (and everyone else who stayed in the room before) while you shower. The only reason I gave it 2 stars instead of 1 is because the staff are really friendly and ACT like they want to help... but nothing was ever done. The woman at the breakfast did get me fresh strawberries for my porridge every day though, and the buttermilk chicken sandwich in the bar was very good. However, I will NEVER stay here again. Simply gross.
Apr 24th, 2023