Argos Southampton Portswood in Sainsbury's

Absolutely disgusting service. I returned an item under warranty, which had jammed. I demonstrated what was broken to the staff and all was well. I opted for a refund and provided my receipt and original packaging. Receipt and packaging, perfectly enough for a return to go through - but not for this store! You have to prove to this store you're not an international criminal organisation. The store refused to give a refund, despite providing my RECEIPT AND PACKAGING because the card number on the receipt was different. What if my card had to be changed because it was lost or stolen? What if I paid by Apple Pay or Android Pay and the card number on the receipt shows different? That's why you have a Blimmin receipt!!!! I even had to go as far as showing my bank statement with the transaction on it and the day and time matching the receipt and they still didn't believe me!!!! After 45 minutes of arguing and being asked to 'leave the store' and refusing to because I knew I was right, I (yes, me, due to their incompetence) had to call customer services, who kindly explained to the store staff to finally end the stalemate and show I was in the right. Absolutely disgusting treatment of a customer. Avoid.
Feb 23rd, 2022

Apr 14th, 2023

Love the staff, so friendly and quick service. Amazing job
Feb 28th, 2023

Visited the store today in order to exchange a faulty item which was purchased only 4 days ago the women was so rude when asked her for her store manager she was just as rude anyway went into Argos at westquay spoke to staff who were polite and helpful and gave me full refund wont be going back there until the staff can learn how to deal with customers
Jan 6th, 2023

Customer service is horrible so unprofessional I did buy online Apple MacBook from Argos it cost me 1300 and apple watch 279 and I did buy extra cable a charger for the iPhone A couple of days before When I open it was the wrong the charger wasn't for the mobile it was for the iPad so I wanted to return and I had a proof of receipt and everything it was in original packaging she told me I cannot return because I open Everything was in perfect condition she was just rude and she didnt even bother to listen Because of her behaviour I Am never going to buy anything from Argos. and I didnt take in the end Macbook and apple watch. Argos should pay attention to the staff and customer service otherwise were going to lose the business
Jun 24th, 2022