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We bought an ex display sofa in the store( southampton city ) on the 1/1/2023. paid full amount. On that day told by staff that the sofa will be covered, dont worry, no one will sit on it till picked up. we went there on 3/1/2023 afternoon only found out that the sofa we paid for were still at the same spot without any cover or signs on it saying its sold . During this holiday time , we dont know how many people been sitting or resting on the sofa WE BOUGHT. We asked about it when we are in the store. The staff came out with so many excuses. For health and safety reasons , they are not allowed to be covered. When we said we saw the sold ex display furniture were all covered up in the hedge end store, she replied with all furniture only wrapped up because thats ready for delivery next 30 minutes. Even on the first floor(southampton store) there was wrapped up sofa we saw . We want an explanation on that , what makes ours an exception. For the store staff whom i spoke to also on the phone, i asked about the sold ex display policy, instead of give me straight answers you came up with too many excuses and lies . That was definitely a very unpleasant experience for us.
Dec 18th, 2022

Nice bedding but vastly overpriced furniture. This Sunday 12th March is the last trading day for this store. If you want to pay 400 for an armchair youll have to go to Hedge End.
Mar 20th, 2023

Dec 27th, 2022

Clean and modern with a lot of good value products
Jul 11th, 2022

May 25th, 2022