Pasadena Dental Surgery

Pasadena Dental Surgery

Chamber Rating

4.3 - (6 reviews)
5
0
0
0
1
Read Our 6 Reviews

Chamber Rating

4.3 - (6 reviews)
5
0
0
0
1
  • Christie Burton-Green

    Extremely rude receptionist! Myself and my partner have been looking for a dentist to sign up to in Southampton, and were given a personally recommendation for Pasadena. My partner phoned a few days previously and was told that they are currently taking NHS patients. Online, the opening times were until 6pm on Mondays, so we pulled up ready to go in at just gone 5. A sign outside the dentist said open until 5pm on Mondays, so we thought there must be a mistake online, and didn't ring the bell. I phoned the dentist the next day to see if we could have forms sent over email, which isn't possible, so I thought I'd check what time they are open until on Mondays, and was told it was in fact 6pm. So I said Ill pop along the next Monday. The phone call was very rushed on their part, and I didn't feel like the person on the other end of the phone had time to listen to my questions. We went along on the next Monday and rang the bell. The receptionist let us in but did not greet us, and quickly returned to what they had been doing. I thought this person might be a patient at first because they appeared to be dressed in gym clothes and we were given no greeting. We had to find our way to the waiting room, and the receptionist then blankly looked at us. I said "hi, just wondering if we can register as NHS patients." She frowned and said "Well, there's a long waiting list, when did you last get your teeth checked?" I said "Quite a while ago", she then huffed and repeated that there is a waiting list (not what we were told on the phone) and then said And we're closing!" She sounded irritated, and at this time it was 5.20pm, not even close to 6pm (the time I was told that they close). The receptionist then said "You'll have to take these forms away with you, post them back and just wait." So I said okay that's fine and smiled, remaining polite throughout as I dont like conflict. As we were leaving the dentist, the receptionist rushed out just after us and got into her car. I don't expect this kind of customer service; especially after hearing what a great dentist they are who are supposed to be focussed around giving excellent customer service. We were left shocked and completely put off by this treatment!
    Feb 14th, 2019

  • Doauroflru

    The actual dentists at Pasadena are wonderful at their jobs and I can't fault the care we received here during our time with them. The receptionist however (middle aged blonde lady - wish I knew her name) is extremely rude, patronizing and unprofessional. She really singlehandedly creates a bad name for the whole surgery which is such a shame, I am shocked as to how she has managed to keep her job here. Would advise anyone to avoid at all costs.
    Feb 7th, 2023

  • Paul Duncan

    I would not go anywhere else for dental treatment, unless I was stuck in another country. She always does her best to make the procedures as painless as possible, and has a genuine interest in your welfare.
    Mar 28th, 2022

  • Lee Slade

    Lovely dentist who always put me at ease as im a scaredy cat but she is brilliant. Lovely friendly staff. I wouldnt go anywhere else
    May 7th, 2020

  • Andrew Redfern

    A great dentist that knows her stuff. Had two fillings that had gone undetected by my previous dentist for God knows how long. Work done in quick time with no fuss and while being kept up to date with what she was doing at all time. One filling was done without injection and I didn't feel a thing! Reception is a little outdated but that doesn't detract from the service received. Highly recommend.
    Mar 17th, 2019

Read Our 6 Reviews

About
Pasadena Dental Surgery

Pasadena Dental Surgery is located at 56 Wimpson Ln in Southampton, England SO16 4QF. Pasadena Dental Surgery can be contacted via phone at (238) 077-3345 for pricing, hours and directions.

Contact Info

  •   (238) 077-3345

Questions & Answers

Q What is the phone number for Pasadena Dental Surgery?

A The phone number for Pasadena Dental Surgery is: (238) 077-3345.


Q Where is Pasadena Dental Surgery located?

A Pasadena Dental Surgery is located at 56 Wimpson Ln, Southampton, eng SO16 4QF


Q How is Pasadena Dental Surgery rated?

A Pasadena Dental Surgery has a 4.3 Star Rating from 6 reviewers.

Ratings and Reviews
Pasadena Dental Surgery

Overall Rating

Overall Rating
( 6 Reviews )
5
0
0
0
1
Write a Review

Doauroflru on Google

image The actual dentists at Pasadena are wonderful at their jobs and I can't fault the care we received here during our time with them. The receptionist however (middle aged blonde lady - wish I knew her name) is extremely rude, patronizing and unprofessional. She really singlehandedly creates a bad name for the whole surgery which is such a shame, I am shocked as to how she has managed to keep her job here. Would advise anyone to avoid at all costs.


Paul Duncan on Google

image I would not go anywhere else for dental treatment, unless I was stuck in another country. She always does her best to make the procedures as painless as possible, and has a genuine interest in your welfare.


Lee Slade on Google

image Lovely dentist who always put me at ease as im a scaredy cat but she is brilliant. Lovely friendly staff. I wouldnt go anywhere else


Andrew Redfern on Google

image A great dentist that knows her stuff.
Had two fillings that had gone undetected by my previous dentist for God knows how long. Work done in quick time with no fuss and while being kept up to date with what she was doing at all time. One filling was done without injection and I didn't feel a thing!
Reception is a little outdated but that doesn't detract from the service received.
Highly recommend.


Christie Burton-Green on Google

image Extremely rude receptionist!
Myself and my partner have been looking for a dentist to sign up to in Southampton, and were given a personally recommendation for Pasadena. My partner phoned a few days previously and was told that they are currently taking NHS patients.
Online, the opening times were until 6pm on Mondays, so we pulled up ready to go in at just gone 5. A sign outside the dentist said open until 5pm on Mondays, so we thought there must be a mistake online, and didn't ring the bell.
I phoned the dentist the next day to see if we could have forms sent over email, which isn't possible, so I thought I'd check what time they are open until on Mondays, and was told it was in fact 6pm. So I said Ill pop along the next Monday. The phone call was very rushed on their part, and I didn't feel like the person on the other end of the phone had time to listen to my questions.
We went along on the next Monday and rang the bell. The receptionist let us in but did not greet us, and quickly returned to what they had been doing. I thought this person might be a patient at first because they appeared to be dressed in gym clothes and we were given no greeting. We had to find our way to the waiting room, and the receptionist then blankly looked at us. I said "hi, just wondering if we can register as NHS patients." She frowned and said "Well, there's a long waiting list, when did you last get your teeth checked?" I said "Quite a while ago", she then huffed and repeated that there is a waiting list (not what we were told on the phone) and then said And we're closing!" She sounded irritated, and at this time it was 5.20pm, not even close to 6pm (the time I was told that they close). The receptionist then said "You'll have to take these forms away with you, post them back and just wait." So I said okay that's fine and smiled, remaining polite throughout as I dont like conflict. As we were leaving the dentist, the receptionist rushed out just after us and got into her car.
I don't expect this kind of customer service; especially after hearing what a great dentist they are who are supposed to be focussed around giving excellent customer service. We were left shocked and completely put off by this treatment!


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