The Hub Cycleworks

Love the work area
Feb 23rd, 2023

An OK place.
Feb 21st, 2023

The view is impressive and inspiring for me as a repairer
Feb 18th, 2023

Wasn't overly happy with my experience today. Granted, they were busy (even though there was only me in the shop at the time I went in) but you just tell the customer that you can't help because you are busy and booked up for however long. Not, let's have a look... followed by them saying that it is beyond their expertise (wait, is this not a bike repair shop?). I also got told there is no way they can have it taken in to be looked at fully over the next few days, getting the kind of vibe of they couldn't be bothered. I was recommended The Hub by the seller of my bike, CycleSolutions, but I have fed back to them that I won't be using them again and will try and go elsewhere. I feel like that they are not specialised in e-bikes which is where the issue lies. They even said for me to try a local e-scooter place, not sure how that would help when it's a bike I have brought in, not a scooter. One of the guys was helpful and did try to help me but the initial experience I found with them was not great and they could have shown a bit more of a can-do attitude rather than huffing and telling me to go elsewhere, just found the whole demeanour to be rude to be honest. I won't be coming back and others may have a better experience than me... maybe I just expect a bit more of a nicer customer service when I have gone out of my way to see if they can repair my bike. Oh well.
Apr 26th, 2023

Have bought several bikes here and spares for other bikes, always excellent quality, knowledgeable and friendly service at a fair price. Bike services always make my bike feel brand new again! Very happy to support this local business, yes you can get slightly cheaper parts on the internet, but if this shop closed it would be a real shame!!
Feb 4th, 2023